FAQ
Products & Care
Yes. All of our cast pieces are made of recycled and custom-alloyed 18K yellow gold, and every piece is solid (nothing hollow). You can read more about our gold, and why we think 18K yellow gold is the most beautiful metal here.
Our round box chains are solid 14K yellow gold, for strength.
All of our jewelry leaves our workshop with a high polish. We do not pre-age the gold, we leave that process to you. The photos on our website and Instagram show varying degrees of patina and wear, and you can expect your pieces to acquire that same glow after a bit of wear. The warmth and softness will deepen over time making the pieces truly yours.
Our pieces begin with a high polish that will develop into a glowing, semi-matte patina over time. This patina is the result of tiny nicks and scratches that will start to appear immediately with wear.
A flawless, high polish is not the long-term disposition of 18K gold, nor is it our aim. Our jewelry is designed to be worn and to show the marks of daily life. The warmth and softness of each piece will deepen to become truly yours.
No.
Please see our page: Caring for Your Jewels
Yes. We cast every ring, pendant, bracelet and earring by hand in our in-house workshop. Each piece will have some natural variation, and that is part of the beauty. No two pieces are ever exactly alike, so precise replication should not be expected.
Yes. The option to add engraving can be found here. We engrave on the interior only. Engraving adds one week to the overall processing time.
Throughout the year we mail trifolds and catalogs to our collectors; periodically, we publish an incredible lookbook full of gorgeous images, behind-the-scenes details about our designs, and stories and highlights of George collectors.
If you would like to be on the list to receive future mailings, please subscribe with your mailing address here, or email us at studio@georgerings.com.
Sizing
Finding your ideal fit is a matter of individual preference.
Please review our sizing tips page before ordering.
If you would like more information about how a specific ring might fit on your finger shape, or if you have any other questions, please feel free to book a personal consultation with us (video or in-person).
Often we are able to accommodate a minor resize. Please email us at studio@georgerings.com with your request and order number, and we will provide you with information on feasibility and cost.
Shipping, Returns & Exchanges
Our jewelry is handmade-to-order in our in-house workshop. Most often, your piece(s) will ship 2-4 weeks after you place an order. Please check product descriptions for current lead times, and check your order confirmation email for further details.
We will send you a shipping confirmation when the piece(s) leave our studio. Please check your promotions/spam folder for our email if you do not see it in your inbox.
We ship all of our jewelry via 2-day FedEx. We use FedEx boxes and our shipping labels do not contain identifying information of the sender. An adult age 21+ will need to sign upon delivery.
Please email us at studio@georgerings.com if you will be out of town during your delivery window. We can hold your package in our studio or we can ship to a nearby FedEx (if available) where the package will be held for pickup for 5 business days.
If you would like one of our pieces shipped to a location outside of the United States, please contact us at studio@georgerings.com.
Our warranty and exchange policy can be found here. Please review it carefully before ordering.
When you place an order, our work begins right away. If you need to make a change, please notify us within 24 hours of your purchase via studio@georgerings.com, and we may accommodate at our discretion. Merchant or restocking fees will apply.
With your purchase, you will receive our standard George Rings packaging, which includes:
+ George Rings velvet ring box or suede pouch
+ George Rings outer box
+ George Rings muslin drawstring bag
+ Care card
+ Authenticity card
+ Packing slip
Locations & Trunk Shows
Our full collection is available to see, feel, and try in our by-appointment showroom New York City. We are open Tuesday - Friday, 11am - 3pm. We welcome you to book a consultation via our booking calendar.
Learn more about what to expect during your visit on our New York Studio Visit - FAQ page.
We post our travel schedule here and on Instagram. Subscribing to our email list is the best way to keep informed of our travel plans.
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